Developing a Customer Service Tone Guide

This year, I’d attended Post Status Publish and WooConf, learning a ridiculous amount from other WordPress professionals at each. At both conferences, I’d been asked about team and support management by a few people. At Publish in particular, I’d delivered a sort of meta talk on building and selling eCommerce software with Brent Shepherd from Prospress. We wanted to cover several facets of building products, from strategy and hiring to product planning. We had some…

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WooConf 2017

We’re a few weeks past WooConf, but better late than never I suppose 🙂 I wanted to share some of the things our team was up to recently at WooConf, along with the planning that went into this as our first major sponsorship for an event. Since giving back is a big focus for us, most sponsorships we’ve done thus far have been small in scale, mostly to support a local event or WordCamp. For…

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SkyTrip 2017

SkyTrip 2017 Recap

A few weeks ago, our team of 10 SkyVergers converged on Orlando, Florida for our 2nd annual company retreat, dubbed SkyTrip. It was an incredible 5 days of beautiful weather, sharing a few delicious meals together, a bit of work, and of course the ever-present ear-splitting 120 dB pool alarms found in Florida vacation homes. As a remote company, this co-located time with the entire team is really important to us, so we plan to…

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2016: Year in Review

Every year I find it super interesting to go back through an entire year’s worth of work to see what our team has accomplished, as you tend to forget some pretty big achievements as the year has gone on. It’s a great reminder of what you can get done in a year, along with seeing whether your longer term goals were realized or reinvented. 2016 saw a fair bit of growth and expansion for the…

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