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To provide the quickest support possible, it is helpful if you include an administrator account to your site so our support team can take a look at the issue. We recommend creating a temporary admin login, which can then be deleted once we are finished.

Create user account

  1. In your WordPress Dashboard, go to: Users > Add New.
  2. Enter a username* (use something unique like skyverge)
  3. Enter an email address (use [email protected] – Note: This email address can be accessed through our system so we can reset the password if necessary.
  4. Make note of the password generated by WordPress, and send it to us. We can reset the password if necessary, but it’s easiest if you share it using QuickForget.com.
  5. Ensure that the Role is set to Administrator.
  6. Select Add New User.

Send details

To share the new login, you can reply to the email from our help desk you’ve receive in your inbox.

Please send us:

  • URL of your website
  • Username of the account
  • Password (use a safe sharing service like QuickForget.com)
  • If you’ve used [email protected] we’ll be able to reset the password if necessary

Delete user account

Once the issue is resolved and you no longer need the account, go to Users > All Users, then username of the account and Delete.

For security reasons, we recommend doing this as soon as interaction with our support team is finished.

* Here’s why you should never use admin as your username.