New year

SkyVerge in 2018

The week between Christmas and New Year’s Eve is a great time to reflect on what you’ve accomplished as a company over the past year. The post-holiday lull provides some much-needed time to step back and get a bird’s-eye view of the past year before setting goals for the next. We spent the past few days at SkyVerge reviewing everything we built, improved, worked on, and shipped. As a team, we’ve put more focus on…

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Better extension support using the WooCommerce REST API

As many of you know, our team started to handle all plugin support from WooCommerce.com last year. This was an interesting change for us, as our team had previously been involved in second-tier support, with the WooCommerce team responding to incoming questions and working with our team as needed. Just about a year has passed since this we fully transitioned support to our team. We’ve learned a lot about providing better customer service, and have…

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New year

It was a big year for SkyVerge

This year was one of the busiest ever for the SkyVerge crew. Yeah, we know, that’s what startups say about every year. But we really mean it! This year we grew our team, launched new products, made existing products better, and most importantly, helped over 50,000 shops using WooCommerce, Shopify, and Easy Digital Downloads to make more money and provide better experiences for their customers. Here’s what went down in 2017…

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Developing a Customer Service Tone Guide

This year, I’d attended Post Status Publish and WooConf, learning a ridiculous amount from other WordPress professionals at each. At both conferences, I’d been asked about team and support management by a few people. At Publish in particular, I’d delivered a sort of meta talk on building and selling eCommerce software with Brent Shepherd from Prospress. We wanted to cover several facets of building products, from strategy and hiring to product planning. We had some…

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WooConf 2017

We’re a few weeks past WooConf, but better late than never I suppose 🙂 I wanted to share some of the things our team was up to recently at WooConf, along with the planning that went into this as our first major sponsorship for an event. Since giving back is a big focus for us, most sponsorships we’ve done thus far have been small in scale, mostly to support a local event or WordCamp. For…

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SkyTrip 2017

SkyTrip 2017 Recap

A few weeks ago, our team of 10 SkyVergers converged on Orlando, Florida for our 2nd annual company retreat, dubbed SkyTrip. It was an incredible 5 days of beautiful weather, sharing a few delicious meals together, a bit of work, and of course the ever-present ear-splitting 120 dB pool alarms found in Florida vacation homes. As a remote company, this co-located time with the entire team is really important to us, so we plan to…

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New year

2016: Year in Review

Every year I find it super interesting to go back through an entire year’s worth of work to see what our team has accomplished, as you tend to forget some pretty big achievements as the year has gone on. It’s a great reminder of what you can get done in a year, along with seeing whether your longer term goals were realized or reinvented. 2016 saw a fair bit of growth and expansion for the…

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month in review

October in Review – 2016

A bit late this month, but better late than never 🙂 Let’s take a look at our October month in review and which major development projects have been completed or are in progress. We’d wrapped our in-progress development from September, and we’ve got a lot of exciting work in the pipeline now! General Updates October was a lot of heads-down development on our plugins and Jilt app while we tried to finish up with plugin…

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WooCommerce extension updates & releases

WooCommerce Social Login 2.0

We’re excited to share WooCommerce Social Login version 2.0 with you this week. This release doesn’t contain tons of new features, but it does have very significant changes to the plugin structure. Migrating to HybridAuth The biggest change in version 2.0 is that we’ve migrated to a new authentication library. This changes the way the plugin communicates with social networks to authenticate your customers and retrieve profile information. While you won’t see any changes at…

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WooCommerce extension updates & releases

New Features for WooCommerce Authorize.Net AIM and CIM

We’ve got a few new features rolling out to WooCommerce Authorize.Net AIM and WooCommerce Authorize.Net CIM this week, keep an eye on our dashboard for updates! Mobile-Friendly Enhanced Payment Form Both Authorize.Net AIM and CIM have leveraged our enhanced payment form for some time to improve the checkout experience. The enhanced checkout form has long supported features like auto-formatted inputs and retina card type icons. While mobile checkouts have made use of these features, the…

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