Shipping returns

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Good things come in… Return packages!

Our latest release of Shipwire is all about convenience. We wanted to make your lives as merchants easier, so in 2.3.0 we have made it easier than ever to manage return shipments and handle canceled orders without ever having to leave the WooCommerce admin.

Additionally, this update is fully tested and compatible with the upcoming WooCommerce 3.3, and conveniently adds the Shipwire order status information to the new order preview modal being introduced in 3.3!

Canceled orders

In previous versions of Shipwire, if an order was canceled from inside of WooCommerce, you would have had to log into your Shipwire account, find the order, and mark it as canceled there as well. We have now improved that process by automatically canceling your order in Shipwire if it is canceled in the WooCommerce admin. Hurray!

Handling returns in WooCommerce

Customer returns are something that have always had to be done manually through the Shipwire account, but starting with this update, you can handle this interaction all from within the WooCommerce admin. Orders that have been shipped from Shipwire will now have a button to ‘Start a Return’ on the order page:

WooCommerce Shipwire: start a return

Clicking this reveals a modal where you can then specify the items being returned, the quantity being returned, and whether you’d like to cover the return shipping, or if the customer should be responsible for it:

WooCommerce Shipwire: Return settings

Once the return is submitted, the information about that return will appear in the Shipwire metabox which already houses all the Shipwire information for an order:

WooCommerce shipwire return info

After the return is created, a shipping label is automatically generated by Shipwire and saved to your order as a PDF. The label can then be accessed by an admin on the order page, or by customers viewing their order history:

WooCommerce Shipwire customer account

A quick note: this won’t automatically process a refund (given you may be returning an item for an exchange instead), so you’ll need to do a refund through your payment gateway separately.

Ready to give it a go? You can download the update from WooCommerce today and make accepting returns a little bit easier!

As always, we are here to help if you run into any issues with the new features via the help desk.

Published by Jared Burke

Jared is a PHP engineer at SkyVerge, focused on maintaining and building new features for our WooCommerce plugins. When he's not solving code puzzles, he solves real puzzles as a bonafide Rubik's cube master.